RETURN & REFUND POLICY

Last Updated: October 5, 2026

At EVAGARI, our products are made to order, specifically for you. This means your garment is produced only after your order is placed, helping us reduce unnecessary inventory and create more intentionally.

Because our products are made to order, we do not accept returns or exchanges due to buyer's remorse, incorrect size, incorrect color, or a change of mind.

However, if there is a genuine issue with your order, we're here to make it right.

1. DAMAGED, DEFECTIVE OR MISPRINTED ITEMS

If your EVAGARI product arrives:

• Damaged
• Defective
• Misprinted
• With the wrong design
• With the wrong product
• With a manufacturing or fulfillment error

please contact us within 30 days of delivery.

If approved, we may provide a free replacement or a refund, depending on the circumstances.

You generally will not need to return the affected product.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the affected product
• Photographs of the packaging, if the package was damaged

For certain claims, additional photos or information may be requested.

2. WRONG SIZE OR COLOR

Because EVAGARI products are made to order, we cannot accept returns or exchanges if you selected the wrong size or color when placing your order.

Please carefully review the size guide and product details before completing your purchase.

If you are unsure about sizing, we recommend contacting us before placing your order.

3. CHANGE OF MIND

We do not offer refunds or exchanges simply because you changed your mind after placing or receiving your order.

Each item is produced specifically for the order placed, so once production begins, the order cannot generally be returned for a refund.

4. WRONG ITEM RECEIVED

If you receive an item that is different from what you ordered, please contact us within 30 days of delivery.

Please include your order number and clear photographs of the item you received.

If the error is confirmed, we will work to provide an appropriate resolution, which may include a replacement at no additional cost or a refund.

5. LOST PACKAGES

If your package has not arrived, please contact us within 30 days of the estimated delivery date.

We will review the tracking information and work with our fulfillment and shipping partners to investigate the shipment.

If the package is confirmed as lost in transit and the claim is eligible under our fulfillment provider's policy, we may provide a replacement or refund.

6. INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

If the order has not shipped, we may be able to update the address.

If the package has already shipped or is returned because of an incorrect address, additional shipping charges may apply for reshipment.

A refund is not guaranteed for orders returned because of an incorrect or incomplete address.

7. RETURNED PACKAGES

Packages may be returned to the fulfillment facility because of an incorrect address, an unclaimed package, customs issues, or other delivery problems.

If your package is returned and you would like it reshipped, additional shipping charges may apply.

We will contact you when we receive information about a returned shipment and help determine the available next steps.

8. HOW TO REQUEST A REFUND OR REPLACEMENT

To report a problem with your order, please contact us through our website's Contact page.

Please include:

Order Number:
Name:
Email Address:
Description of the Problem:
Photos/Videos of the Issue:

For damaged, defective, or misprinted products, clear photographs are required so that we can properly review the issue.

9. CLAIM DEADLINE

Claims for damaged, defective, misprinted, incorrect, or missing orders must be submitted within 30 days of delivery.

For packages that never arrive, the claim must generally be submitted within 30 days of the estimated delivery date.

Claims submitted after the applicable period may not be eligible for a refund or replacement.

10. REFUNDS

When a refund is approved by EVAGARI, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

11. NO UNAUTHORIZED RETURNS

Please do not send products back to an address provided by a third party or directly to a fulfillment facility unless EVAGARI specifically instructs you to do so.

Unauthorized returns may not be accepted or processed.

12. OUR COMMITMENT

We believe every EVAGARI piece should arrive as intended.

If something went wrong with your order, please reach out. We'll review the situation and work with our fulfillment partners to find the appropriate solution.

EVAGARI
Explore the Unexpected.

In case we approved you return our address is :

US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019

Disclaimer : A return address on website, should only be used for product returns. We can’t accept other types of mail (like letters or notices), and those will be sent back to the sender.